Apple has released a statement saying that it will replace the batteries of iPhone 6s smartphones that have suffered an unexpected shutdown issue, free of charge.
If your iPhone 6s has been shutting down despite apparently having plenty of battery-life remaining, help may be at hand.
Cupertino tech giant Apple announced via its website today that it would replace the batteries of what it calls “a very small number” of iPhone 6s smartphones that have suffered a technical issue, welcoming iPhone 6s users to contact the company to arrange for their phones to be sent in and repaired for free.
“Apple has determined that a very small number of iPhone 6s devices may unexpectedly shut down,” an official statement reads. “This is not a safety issue and only affects devices within a limited serial number range that were manufactured between September and October 2015.”
The company states that only iPhones within a specific range of serial numbers are affected by the issue. The fact that a dedicated program has been set up in response to the problem, however, suggests that the actual number of units within that range is not insignificant.
Although Apple does not go into specifics regarding the technical issue, a recent report from Appleinsider suggests that the fault — wherein the phone’s on-screen indicator shows a charged or semi-charged battery despite it actually being close to zero — is caused by the use of cheap, third-party chargers, although this rumour has not been confirmed by Apple.
iPhone 6s users who have been affected by sudden shutdowns are urged to visit either an Apple retail store or an authorised service provider to check whether their phone’s serial number is among those included in the offer. If so, the company will take the phone in for repair, free of charge — just be sure to back up any personal data first.
You can find more information about checking or returning your iPhone 6s on Apple’s website.